General
What is your return policy?
We accept returns on most products, unless specifically marked as one-off or non-returnable. For full details, refer to our Returns Policy under the “Company” section of our website.
Which credit cards do you accept?
We accept Mastercard, Visa, and American Express.
What warranty do your products come with?
Warranties vary by product. Many include a 3-year or 100,000 km warranty, whichever comes first. All Best Bars towbars come with a limited lifetime warranty that covers workmanship and materials for as long as you own the vehicle.
Do your products comply with NZ safety regulations?
Yes. All Best Bars products meet or exceed New Zealand standards for safety, airbag compatibility, and towing compliance.
Do you provide mobile fitting services?
Yes. Fitting can be arranged at your location or our specialised workshop. Let us know your preference when booking.
What maintenance is required for towbars and nudgebars?
Minimal maintenance is needed—just periodic cleaning and inspection for wear or corrosion.
Do you sell accessories like wiring kits or towballs?
Yes. We offer a full range of towing accessories, including wiring kits, towballs, safety chains, and more.
Is the powder coat and finish covered under warranty?
Yes. Our warranty includes coating and finish, allowing for normal wear and tear.
What information should I have ready before contacting you?
To help us assist you efficiently, please have the following details ready:/p>
- Make, model, and year of your vehicle
- 2WD or 4WD
- Petrol, diesel, EV or PHEV
- Intended towing purpose
- Vehicle class (commercial or passenger)
- Is your vehicle an import or NZ-new?
- Preferred fitting location (your premises or ours)
- Airbag status (for nudge/bullbar inquiries)