FAQ - Best Bars Ltd

General

Do you have a returns policy?

Yes. Please note however that some goods are marked as one off or non returnable. For more information please read our return policy under the “Company” menu

What credit cards fo you take?

We accept Mastercard and Visa and Amex.

What is your warranty period?

It varies depending on product. Some product carries a 3 year or 100,000Km warranty (which ever comes first). However for towbars Best Bars offer a limited life time warranty, meaning your vehicle is covered against workmanship and materials for as long as you own it.

Do you warranty the paint or finish?

Yes we do as above, however allowances are made for normal wear and tear

What should I consider when contacting Best Bars?

Is your vehicle a Japanese import or a NZ made car?
What is the make, model and year or your vehicle?
Is your vehicle 4WD or 2WD?
What do you want to tow?
Is you car a commercial or standard vehicle?
Would you like the product fitted at your premises or ours?
If buying a bullbar or nudgebar – Do you have airbags?

Nudgebars

Do you fit nudgebars?

Yes. We make and stock a wide range of stainless products to meet airbag compatible regulations.

Can you custom build nudgebars?

Unfortunately no we cannot due to the motor vehicles’ airbags, all nudge bars must pass strict testing before being made available to be fitted onto a vehicle.

Can I get a nudgebar fitted to my passenger car?

It is illegal by New Zealand law to fit nudgebars to private motor cars (MA class), a WOF will not be issued hence we do not promote this policy.

Are your nudgebars rated?

Generally, nudgebars are NOT rated, they are however all designed and manufactured to exacting standards. Only nudgebars that are rated as airbag compatible are certified

Are there any reasons you won’t be able to fit a nudgebar?

Some airbag equipped vehicles cannot have nudgebar fitted. Although we do a range of airbag compatible nudgebars, there are still exceptions. Please call us to determine the suitability of fitting our products to your vehicles.

Towbars

Do you fit towbars?

Yes. We specialise in towbars, custom built bars, imports and older vehicles. For new and late model vehicles we recommend approaching your franchise dealer first. If they cannot assist, we will be more than happy to meet your needs.

How long does it take to get a towbar fitted?

This depends on vehicle type. Typically 2 to 3 hours. Exact fitting times will be given when you book the vehicle in.

Can the tongue be detached?

Yes. We do fixed, detach and titan hitch towbars (dependant on model).

Are there any reasons you won’t be able to fit my towbar?

There are very few vehicles that are not approved for towing, so normally no. We have a wide range of bars available and can custom build those we don’t have designs for.

What will my bar look like when finished? Do you have any pictures?

We do in excess of 600 towbar products, so while we may not have a pic of your vehicle we are sure to have one on a similar vehicle/model. You can easily check this in our online catalogue.

Can I tow more than it says in the handbook?

No. At Best Bars we adhere to the manufacturers ratings only. You can only tow what the load label on the towbar states as maximum, both braked and unbraked.

Do you cut my bumper to fit the tow bar?

On some models this is required to achieve a good design. It also allows ample ground clearance and safety. This will be discussed with you if your vehicle requires a bumper cut.

What is the towing height?

Typically the towing height is 400mm from the tongue top to the ground. This can vary slightly depending on vehicle suspensions and design.

Didn’t find the answer you were looking for? Please contact us for further assistance.

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